ISP Problems in Busan
I'm continually flabbergasted by expatriates and non-foreign publications assenting uncritically to the twaddle, that ROK has fast internet service, or is "connected", etc. I've often had problems with my broadband service, although my service representative eventually corrects them, usually by changing modems. Recently, I lost access to my graduate school.
I quote from a network administrator's email at Troy:
A block for network space 121.128.0.1 - 121.191.255.254 was implemented by the University on 21 January 2008, due to a security violation as described in the University Security Policy. After attempting to contact administrators at (ISP), and not receiving any responses within the required time frame, we implemented a block for their network space that I have listed above. These attacks occurred on 16 January 2008. Also, in the last 24 hours there have been 2628 attempts to bypass security measures from the above listed network.
Obviously, this block was not conducive to online study or registration. My ISP again changed my modem, and my IP address, and access was restored. In the process of trying to restore access, I had sent both Troy and my ISP each others' contact information. I hoped this whole security block situation would be rectified. Today, unfortunately, I received the bad news.
Absolutely no response of the delivery receipt or response to the issue cited.
As I mentioned previously, your interaction as a customer is the sole reason they assisted you. We manage a research facility for cybercrime, and, statistically speaking, less than 5% of these issues are resolved in the international arena. Initially, we believed that a language barrier may have been an issue, so, we submitted the problem tickets in the native language. The response rate did not increase as a result.
For what it's worth, we submit the blocked networks and activity to an array of monitoring services - the networks were already listed on SPAM and PHISHING lists.
I appreciate your continued persistence and willingness to assist with a resolution.
Hopefully, I can finish my studies before the next incident.
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2 comments
4 months and 21 days ago
I feel your pain, too. BTW, I also, according to my ISP rep, had to give up speed. As if I can really notice the deficit!
Another rant has to do with districting. My neighborhood is lumped with Lotte Hotel in Somyeon supposedly, so I'm captive to whatever a hotel wants. I can't get Pizza Hut delivery, but Lotte can dictate what service I get!
Maybe someone in Somyeon or Apkujong has great service, but not me. But, no one stays in Jurye-dong and writes for an international paper.
4 months and 21 days ago
I think I speak for all expats in Korea when I say you're preaching to the converted. As for myself, for some reason my moving to an apartment at one end of the building (1401) means that we lack the cables and some other things that are availabe to those living in 1402. Practically speaking, it means that our internet will suddenly stop working for 30 seconds several times a day, sometimes as frequently as every 5 mins in one hour, but our internet company repeatedly looks at it rather than fixes it per se, and living in 1401 means that we can't swtich to most of their competitors.
I had better service in my hotel in NZ and my father's place in Australia, even though inadequate broadband penetration was an election issue in the latter.
My other major gripe with Korean internet companies is their shotgun approach to dealing with sites they don't like, for whatever reasons. Last year, I was literally solely responsible for restoring people's access to the Scribblings of the Metropolitican by drawing my cable company's attention to the fact. Before I did, they had had no idea that it, and hundreds of others, had been cut off in the process of cutting off another site sending viruses to everyone.
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